BANDUNG (ISL News) - PT Pelindo Jasa Maritim (PT PJM), a subsidiary of PT Pelabuhan Indonesia (Persero) engaged in Marine, Equipment, and Port Services (MEPS), held Customer Engagement Region 4: Hearing Your Needs, Understanding your Concern, as a strategic forum to strengthen collaboration with customers, align service needs, and gather input in order to continuously improve service quality. This activity serves as a dialogue space that brings together company management with priority customers, shipping agents, and strategic partners to discuss various operational and commercial aspects openly and constructively.
This forum was attended by the President Director of PT Pelindo Jasa Maritim Mr. Arief Hermawan, Commercial Director of PT Pelindo Jasa Maritim Mr. Suhendra Ratu Prawiranegara, Director of Operations and Engineering of PT Pelindo Jasa Maritim Mr. Warsilan, Group Head of Ship Services of PT Pelabuhan Indonesia (Persero) Capt. Santoso, Senior Manager of Region 4 of PT Pelindo Jasa Maritim Mr. Al Abrar, management of PT Pelabuhan Indonesia (Persero) Group, as well as priority customers, namely shipping agents, and strategic partners from various operational areas.
In his remarks, Arief Hermawan, President Director of PT Pelindo Jasa Maritim, stated that Customer Engagement is part of the company's commitment to building open communication with customers through the exchange of feedback, listening to customer complaints and needs, and collaborating on service improvements. He believes that customer feedback is a crucial foundation for the company's service improvement process.
Furthermore, the Commercial Director of PT Pelindo Jasa Maritim, Mr. Suhendra Ratu Prawiranegara, emphasized that this forum serves as a platform to strengthen collaboration with customers and to understand service needs more comprehensively. Through open communication, the company can identify various service challenges and develop improvement measures that align with the needs of service users. He believes that the relationship between Pelindo Jasa Maritim and its customers is a symbiotic one, where improving service quality creates added value for customers, while customer input and trust serve as the foundation for the company to continue innovating, improving performance, and achieving sustainable business growth for both parties.
PT Pelindo Jasa Maritim Corporate Secretary, Tubagus Patrick, stated that open communication between the company and customers ensures that any feedback can be promptly followed up and transformed into improvements that contribute to improving service quality. The company is committed to following up on various customer feedback, particularly those related to operational aspects. Issues such as navigation, ship draft, pilotage services, operational systems, and improvements to operational standards are the company's focus in an effort to improve service reliability and quality .
The Region 4 Customer Engagement Forum was held interactively, discussing various strategic issues of customer concern, ranging from ship service, operational effectiveness, digital system optimization, billing processes, and coordination with regulators. The various aspirations and input provided by customers will serve as material for the company's evaluation to support continuous service quality improvement.
Through Customer Engagement Region 4, PT Pelindo Jasa Maritim continues to strengthen synergy with customers through open communication, alignment of service needs, and continuous follow-up on all feedback received. This collaboration is a crucial part of realizing Marine, Equipment, and Port Services (MEPS) that are increasingly professional, reliable, and responsive to service user needs.
(ISL News Editorial Team/Corcom PJM).
