BANTEN INDONESIA (ISL News) - In commemoration of Public Service Day, PT Pelabuhan Indonesia (Persero) Regional 2 Banten continues to strengthen its commitment to providing responsive services at Ciwandan Port through an integrated operational system. This effort is made to ensure the smooth running of port activities, from ship berthing, loading and unloading of goods, to administrative processes, thereby supporting the smooth supply chain of various industrial sectors operating through Ciwandan Port. This commitment is realized through the implementation of measurable service standards based on the Service Level Agreement (SLA) and Service Level Guarantee (SLG), and supported by operational facilities and effective service coordination.
As one of the strategic ports in Banten Province, Ciwandan Port has nine piers consisting of Pier 1, Pier 2, Pier 3, Pier 4, Pier 5A, Pier 5B, Pier 5C, Pier 6, and Pier 7. The existence of these facilities supports the loading and unloading activities of various industrial commodities that take place every day. The high operational activity demands fast, precise service and the ability to adapt dynamically to customer needs so that logistics flows can run smoothly.
General Manager of Pelindo Regional 2 Banten, Benny Ariadi, said that quality service is not only measured by the speed of the process, but also by the company's ability to understand the needs of service users and provide appropriate solutions.
"Public Service Day serves as a reminder for us to continue providing services that provide convenience, certainty, and comfort for our customers. We strive to ensure that every service process runs effectively so that our customers can conduct their business activities smoothly," said Benny.
In carrying out port operations, Pelindo Regional 2 Banten consistently applies Occupational Safety and Health (K3) standards across all work areas. Implementing safety aspects is crucial for maintaining smooth port operations while also supporting a safe working environment for all workers, business partners, and service users.
"We believe that reliable service must go hand in hand with a strong safety culture. Therefore, every operational activity is carried out by prioritizing adherence to work procedures and precautionary principles to ensure safe, smooth, and sustainable service," Benny concluded.
Thus, in the momentum of Public Service Day, Pelindo Regional 2 Banten continues to be fully committed to providing responsive, reliable, and customer-oriented port services by serving wholeheartedly, so that Ciwandan Port can continue to contribute in supporting the smooth flow of national logistics and economic growth in the Banten region.
(ISL News Editorial Team/Pelindo Regional 2 Banten Public Relations).
