MAKASSAR (ISL News) — PT Pelindo Jasa Maritim (SPJM), launched a call center as part of customer convenience in accessing maritime services provided by SPJM. This is a manifestation of SPJM's commitment as a leader in integrated and world-class maritime services.
PT Pelindo Jasa Maritim is one of Pelindo's subholding companies, which provides marine services, port equipments, port utilities, and shipyard and dredging solutions. For SPJM, customers are the breath of life, therefore serving customers is very important and is the Company's commitment to continue to improve its quality and organize any deficiencies.
To improve the quality of service, SPJM launched a contact center at the peak of the PT Pelindo Jasa Maritim Customer Hearing Event which was held in Bali, 10 - 12 July 2024.
"If there is anything you want to convey, either in the form of complaints or suggestions from service users, please contact us directly through the contact center number 081153507878," said SPJM Corporate Secretary, Tubagus Ptarick Tribudi Utama Iskandar, quoting the speech of the President Director of PT Pelindo Jasa Maritim, Arief Prabowo, in front of service users who attended and enjoyed the food at the Gala Dinner event, Customer Hearing Event, July 11.
"Of course, we cannot present all customers in one opportunity, but we hope to continue to build closeness with service users and hear what their needs are regarding company services," he continued.
To continue to strengthen services through standardization of business processes and services at the port, it is hoped that the call center number 081153507878 can help service users to convey various suggestions and input for the services provided.
"This contact center is part of the management's efforts to improve services to service users, and it is hoped that it can provide benefits so that together we can realize a national logistics chain that is getting better from year to year," Patrick added.
SPJM is an inseparable part of Pelindo. With earnest efforts, the Company maintains its performance, in order to provide the best experience to every service user and maintain the profitability of the Company's target achievements from year to year.
"We hope to continue to support economic growth through the Company's role as a service provider in the maritime sector, both in terms of ship services, port equipment services, and utility services, all of which are expected to maintain port performance in Indonesia," Patrick said again.
SPJM is an inseparable part of Pelindo. With full sincerity, the Company maintains its performance, in order to provide the best experience to every service user and maintain the profitability of the Company's target achievements from year to year. The goal is certainly inseparable from supporting faster and more agile port stays and cargo stays at the port so as to provide benefits for the wheels of the Indonesian economy, including for service users who are active at the port. In addition, SPJM also hopes to be the best choice for marine services outside the ports managed by Pelindo.
"We hope to continue to support economic growth through the Company's role as a service provider in the maritime sector, both in terms of ship services, port equipment services, and utility services, all of which are expected to maintain port performance in Indonesia," said Patrick.
(ISL News Editorial Team/Corcom SPJM/email: islnewstv@gmail.com ).
