MAKASSAR INDONESIA (ISL News) - PT Pelindo Jasa Maritime (SPJM) as one of the subholdings of PT Pelindo (Persero) engaged in marine, equipment, and port services (MEPS) is always committed to improving services to its service users. One of SPJM's efforts is to establish good communication with service users through Customer Engagement activities. This time SPJM held the activity for service users in SPJM Region 4 on Thursday-Friday, February 20-21, 2025 in Yogyakarta together with PT Pelabuhan Indonesia (Persero) Regional 4.
This activity is a means of fostering friendship between SPJM management and PT Pelabuhan Indonesia (Persero) Regional 4 with main customers in the operational area of Region 4 which includes the areas of Sulawesi, Kalimantan, Maluku, and Papua. On this occasion, SPJM invited Port business actors who are the main service users including: Shipping Agents and Special Terminal owners to discuss directly with the top management of SPJM and PT Pelindo Regional 4 who attended the activity, namely the Executive Director of Pelindo Regional 4, H. Abdul Aziz, President Director of SPJM, Arief Prabowo and representatives of branches and regions.
"Customer Engagement is an important medium for sharing and updating information on developments that have been made by the Company, so that in the future we can better understand customer needs and also what we still need to improve in service so that mutual trust and good collaboration are established between SPJM and our loyal customers. This collaboration is very important to be able to create a strong Port ecosystem so that it can encourage logistics cost efficiency for the entire community," said Arief in his speech at the opening of this event.
This activity also became a discussion space that was packaged in a series of sharing sessions led by management and each service user. In this discussion opportunity, all participants were invited to convey their aspirations, complaints and suggestions regarding the ship guidance and towing services implemented by SPJM, especially in Region 4.
"Hopefully, with this activity, the cooperation that has been established with service users can be further improved. We understand that ongoing customer engagement is one of the key components for optimizing services in an effort to improve national connectivity," said Arief.
(ISL News Editorial Team/Corcom SPJM/email:islnewstv@gmail.com).
