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Gapura Surya Nusantara Sea Passenger Terminal Named as National Port Modernization Pioneer

20/10/24, 08:12 WIB Last Updated 2024-10-20T01:12:56Z



SURABAYA (ISL News)
 - The Gapura Surya Nusantara (GSN) Terminal at Tanjung Perak Port, Surabaya has succeeded in stealing attention after being named the "Pioneer of Modernization of National Sea Passenger Terminals" in the category of top sustainable public service innovation by the Ministry of State Apparatus Empowerment and Bureaucratic Reform (Kemenpan-RB).


This prestigious award was given for a number of innovations carried out by Pelindo Regional 3 for improving services that have been carried out at GSN and making this terminal a new standard for passenger ports in Indonesia. 


A number of innovations have been implemented, such as an integrated e-ticketing system, self-service check-in facilities, and garbarata that directly connects the terminal and the ship. These modern facilities not only speed up the boarding process, but also provide comfort for passengers. Comfortable waiting rooms, children's play areas, and various commercial facilities complement the passenger's travel experience. 


Senior Manager of Law and Public Relations of Pelindo Regional 3, Karlinda Sari said that the modernization of GSN not only has an impact on increasing passenger comfort, but also provides a positive contribution to the local and national economy. With the increasing number of passengers, it will have an impact on increasing economic activities around the port, such as the tourism, trade, and service sectors. 


 "This award is the result of the hard work of the entire GSN team in providing the best service to the community. We will continue to innovate and develop GSN to become a more modern and efficient port," he said. 


In line with this, Ahmad Rofi'isalah one of the prospective passengers of KM Dharma Rucita 8 on the Surabaya - Lombok route expressed his admiration for the changes that have occurred at the terminal. "Before, boarding a ship was troublesome. Now, everything is easy and comfortable. I am very satisfied with the service provided by GSN," he said. 


Currently, GSN has also improved connectivity, one of which is by integrating GSN with other transportation systems, including city buses that directly connect ports and bus terminals, thus facilitating connectivity between modes of transportation. In addition, Pelindo will also continue to evaluate and improve existing facilities, as well as develop new innovations to improve service quality.


(ISL News Editorial Team/Public Relations of Pelindo Regional 3 Surabaya/email: islnewstv@gmail.com).

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  • Gapura Surya Nusantara Sea Passenger Terminal Named as National Port Modernization Pioneer

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