JAKARTA (ISL News) - PT Pelabuhan Indonesia (Persero) Regional 2 affirmed its commitment to continuously improving service quality and building stronger relationships with service users on the occasion of National Customer Day 2026.
For Pelindo Regional 2, customers are not only service recipients, but are an important part of the company's journey in providing port services that are increasingly better, faster, easier, and in accordance with the needs of service users.
This commitment is also in line with the direction of the Daya Anagata Nusantara Investment Management Agency (Danantara) as the manager of strategic investments for SOEs, which encourages all entities in its portfolio, including Pelindo Regional 2, to continue to provide high value-added services as part of efforts to optimize the performance and competitiveness of SOEs in the port sector.
Executive Director 2 of Pelindo Regional 2, Budi Prasetio, said that improving service quality must go hand in hand with the company's ability to listen to input and understand customer needs.
"For us at Pelindo Regional 2, customers are a vital part of our journey. Every day, we strive to provide better, faster, and easier service. We also continually listen to customer feedback and needs," Budi said in a written statement on Friday (September 4).
According to Budi, port services are not solely about operational processes or speed of service. Furthermore, service quality is also closely related to customer trust and satisfaction.
"Service isn't just about the process, but also about trust and satisfaction. Therefore, customer feedback is crucial for our continued improvement," he said.
Pelindo Regional 2, Budi continued, continues to encourage improvements in service quality in its operational environment by making the needs and experience of service users one of the concerns in service development.
This effort is also part of Pelindo Regional 2's contribution in supporting Danantara's vision to strengthen governance and service quality across all strategic BUMN assets, thereby providing optimal value for the state and service users.
He stated that the relationship between Pelindo and its customers must be built sustainably. The trust placed in them by customers motivates the company to continually evaluate, improve, and provide services that are increasingly relevant to their needs.
"Thank you for the trust and cooperation you have given to Pelindo Regional 2. We will continue to improve, continue to learn, and continue to provide the best," said Budi.
The momentum of National Customer Day 2026 also serves as a reminder to all Pelindo Regional 2 employees that service quality is a shared responsibility.
Every interaction, service process, and input from customers is part of the company's efforts to create an increasingly better port service experience, while strengthening Pelindo Regional 2's position as one of the strategic entities in Danantara's investment portfolio, which is oriented towards sustainable growth and stakeholder satisfaction.
"Happy National Customer Day 2026. Serving wholeheartedly, growing with customers," Budi concluded.
(ISL News Editorial Team/Pelindo Regional 2 Public Relations).
