JAKARTA TANJUNG PRIOK (ISL News) - PT Pelabuhan Indonesia (Persero) received a working visit from Partono, a member of the Indonesian Ombudsman, at Tanjung Priok Port on Tuesday (July 7). The visit was part of an assessment of public service compliance and an evaluation of service implementation within Pelindo.
During the visit, the Ombudsman delegation inspected several service facilities, including the Planning and Control Center of PT IPC Terminal Petikemas (IPC TPK), the Tanjung Priok Passenger Terminal, and the NPCT1 Terminal. The inspections were conducted to directly observe the service process for the public and service users in the port area.
Indonesian Ombudsman Member Partono praised Pelindo's service transformation. He stated that Pelindo's public services have demonstrated high quality and are worthy of being an example for other state-owned enterprises.
"Public services at Pelindo have been running very well. Everything from systems and facilities to user response has shown positive changes," Partono said.
He assessed that Pelindo's commitment to improving service quality needs to be maintained.
"Service practices like this should serve as an example for other state-owned enterprises in providing fast, transparent, and community-oriented services," he added.
Director of Institutional Relations of PT Pelabuhan Indonesia (Persero), Hendri Ginting, expressed his appreciation for the visit and input provided by the Indonesian Ombudsman.
"We thank the Indonesian Ombudsman for their visit. Their input is an important part of our efforts to continuously improve the quality of public services," said Hendri.
According to Hendri, Pelindo is committed to making public service one of the company's top priorities, in line with the ongoing port transformation.
Culture of Service
Meanwhile, Executive Director 2 of Pelindo Regional 2, Budi Prasetio, said the visit was a momentum to strengthen the service culture in all Pelindo operational units.
"Good service must become a culture, not just about meeting standards. Therefore, we continue to ensure that every service is fast, safe, and provides certainty for our users," said Budi.
He added that the Ombudsman's evaluation would be used as a basis for improvement so that Pelindo's service quality would improve.
"We are open to any input. Collaborating with the Ombudsman serves as a reminder to ensure the public truly feels the benefits of our transformation," he concluded.
(ISL News Editorial Team/Pelindo Regional 2 Public Relations).
