BANTEN INDONESIA (ISL News) - PT Pelabuhan Indonesia (Persero) Regional 2 Banten continues to strengthen services at Ciwandan Port through an integrated operational system that is fast, adaptive, and responsive to industry needs. This commitment is realized through the implementation of measurable service standards according to the SLA (Service Level Agreement) and SLG (Service Level Guarantee), so that every service process from ship berthing, loading and unloading, to administrative services has a measurable time target and service standards. This is strengthened by the support of operational facilities and integrated service coordination that makes the service process more efficient, safe, and timely for all customers.
As one of the strategic ports in the Banten region, Ciwandan Port plays a crucial role in supporting national logistics distribution, particularly for dry bulk, liquid bulk, and industrial raw materials. The high level of industrial activity in the surrounding area is a key focus for Pelindo Regional 2 Banten, which is committed to continuously maintaining service quality to optimally meet customer needs. By implementing optimal service standards, operational teams in the field can work more focused and responsively, accelerating the service process to meet customer needs.
Adaptive services are also continuously strengthened through operational capabilities that flexibly adapt to technical needs in the field. These adjustments include adjusting operational patterns, equipment readiness, workforce management, and intensive coordination with service users to ensure smooth loading and unloading and logistics distribution activities amidst the ever-evolving dynamics of industrial demand. This step is part of Pelindo Regional 2 Banten's efforts to maintain a smooth supply chain and support economic activity in the Banten region and nationally.
"Pelindo Regional 2 Banten continues to strive to provide wholehearted service that is fast, adaptive, and tailored to customer needs. Through measurable service standards supported by an integrated system and flexible operational coordination, we want to ensure that every activity at Ciwandan Port runs smoothly, effectively, and produces optimal results," said General Manager of Pelindo Regional 2 Banten, Benny Ariadi.
By strengthening services at Ciwandan Port, Pelindo Regional 2 Banten hopes to continue to be an important link in the industrial and trade supply chain in the Banten region while strengthening the port's role as a reliable and competitive national logistics node.
"Going forward, we will continue to evaluate and develop to improve service quality and strengthen synergies with all parties so that Ciwandan Port can make an even greater contribution to smooth logistics distribution and regional and national economic growth," concluded Benny Ariadi.
(ISL News Editorial Team/Pelindo Regional 2 Banten Public Relations).
