SURABAYA (ISL News, April 28, 2026) – PT Terminal Petikemas Surabaya (TPS) continuously renews the spirit of its entire TPS family. One way to do this is by updating its tagline annually.
Founded in 1999, TPS will celebrate its 27th anniversary in 2026. Challenges continue to present themselves in various forms. TPS is committed to growing and developing alongside its customers and stakeholders, transforming challenges into catalysts for positive transformation, making the Indonesian logistics and port industry more resilient and adaptive amidst the dynamics of the global port and logistics industry. This commitment is realized through the tagline RESILIENCE, adopted on April 1, 2026.
RESILIENCE is defined as TPS's ongoing commitment to integrating people, processes, and technology to create value for customers and stakeholders. This spirit is also reflected in TPS's consistent operational performance, which maintains reliable service amidst changing customer needs and global trade patterns.
The resilience and sustainability of TPS, Indonesia's logistics and port industry, cannot be achieved without synergy, collaboration, and intensive communication with all parties, including customers and stakeholders. Various activities to maintain and strengthen this synergy, collaboration, and communication are realized through various activities, including those held throughout April 2026. Various activities ranging from discussion forums with customers, light competitions in both sports and cooking competitions become forums for meetings and communication, from serious to more casual.
A Focus Group Discussion (FGD) with Customers was held as part of the 2026 National Consumer Day commemoration. This FGD provided a dialogue space to explore customer experiences and needs in activities at TPS, a container terminal serving international and domestic containers. Through a systematic facilitation approach, TPS encourages constructive two-way communication as a basis for evaluation, improvement, and service development.
On a separate occasion, TPS hosted a fun cooking session with customers and stakeholders in the TPS Administration Building. This activity was designed to foster closer relationships through a relaxed and collaborative atmosphere, while strengthening existing trust and bonds . This informal interaction complemented TPS's formal approach to building collaborative and sustainable partnerships.
These various activities confirm that for TPS, Customers and Stakeholders are strategic partners who have an important role in supporting the smooth operation and achievement of company performance.
In line with the spirit of Reliable Terminal with Service Excellence , TPS continues to strive to provide reliable, efficient, and user-oriented services. Various inputs obtained through focus group discussions (FGDs) and interactions with customers serve as a crucial foundation for TPS in strengthening service quality, increasing process transparency, and ensuring continuous improvement.
This commitment to excellent service is further reinforced by TPS's operational achievements, which demonstrate the company's resilience in maintaining customer trust. By prioritizing a customer-centric approach , TPS focuses not only on current performance but also on building readiness to meet future challenges.
Through this series of activities, TPS affirmed its commitment to continued growth as a resilient container terminal, collaborating with customers and stakeholders, and consistently providing excellent service. This step also represents TPS's contribution to supporting the smooth flow of national logistics and sustainable economic growth in Indonesia.
"The RESILIENCE theme for TPS's 27th anniversary reflects the company's commitment to continued sustainable growth by strengthening synergies with Customers and Stakeholders. For TPS, resilience is not only defined as the ability to survive amidst industry dynamics, but also the readiness to adapt, innovate, and provide consistent benefits through reliable and quality services ," said TPS Corporate Secretary, Erika Asih Palupi.
Erika added, " The various initiatives we have implemented demonstrate TPS's customer-centric approach. Through open and collaborative communication, we want to ensure that customer input becomes a point of strengthening processes, human resources, and technology, so that TPS can continue to maintain customer trust while contributing positively to the smooth flow of national logistics ."
(ISL News Editorial Team/Corcom TPS Surabaya).
