MAKASSAR (ISL News) – PT Pelindo Jasa Maritim (PJM) continues to increase its commitment to producing improvements in service quality and building sustainable relationships with Service Users through the holding of the Customer Engagement Region 3 Sharing Session which took place at The Malioboro Hotel, Yogyakarta (14/10/2026).
This activity serves as a forum for strategic communication and collaboration that brings together the management of PT Pelabuhan Indonesia (Persero) and PT Pelindo Jasa Maritim with Priority Customers, Strategic Partners, Associations, Terminal Managers for Self-Interest (TUKS) and Special Terminals (Tersus), as well as related stakeholders.
Through this forum, the company opens a constructive dialogue space to listen to complaints, input, aspirations, identify customer needs, and strengthen synergies in realizing ship pilotage and towing services that are increasingly reliable, responsive, safe, efficient, and oriented towards user satisfaction.
Commercial Director of PT Pelindo Jasa Maritim, Suhendra Ratuprawiranegara, in his remarks emphasized the importance of two-way communication between the Company as a Service Provider and Priority Customers as Users of pilotage and towing services as a foundation for building sustainable strategic partnerships.
The Customer Engagement Forum is intended to provide management with a platform to directly listen to customer experiences, feedback, and expectations, while simultaneously building a shared understanding of how to address various operational challenges and service needs in the field. This activity is part of the company's efforts to grow closer to its customers and ensure that every aspiration conveyed is taken into consideration and evaluated to improve service quality.
As part of a series of activities, Amy Purwa A., as Senior Vice President Corporate Secretary of PT Pelindo Jasa Maritim, also delivered a socialization of the implementation of Governance, Risk, and Compliance (GRC) within PT Pelindo Jasa Maritim as a manifestation of the company's commitment to strengthening the implementation of good corporate governance, risk management, compliance, and a work culture that upholds professionalism and integrity.
Through this socialization, the company emphasized the importance of implementing the principles of Good Corporate Governance (GCG), including a commitment to preventing gratification, rejecting practices that are contrary to business ethics, and strengthening the reporting mechanism for alleged violations in accordance with applicable regulations.
In addition to strengthening governance, this activity also serves as a momentum to introduce and increase customer understanding of Pelindo's Customer Care 102 service as one of the official communication channels for conveying information, aspirations, complaints, and customer service needs.
The main session continued with an interactive Sharing Session for Region 3 Customer Engagement. Customers and strategic partners were given the opportunity to share their views, experiences, input, and the challenges they face in utilizing pilotage and towing services.
The various aspirations gathered through the forum serve as strategic input for the company in conducting evaluations, formulating improvement measures, and strengthening coordination with work units and relevant stakeholders to provide more effective and sustainable service solutions.
Through the implementation of Customer Engagement Region 3, PT Pelindo Jasa Maritim emphasized that customers are strategic partners in driving transformation and improving the company's service quality, in accordance with Danantara's directives. Open communication, close collaboration, and continuous follow-up are essential for building customer trust and loyalty.
Going forward, PT Pelindo Jasa Maritim is committed to continuing to provide superior, adaptive, and competitive maritime services, while supporting the smooth flow of ships, efficient port operations, and strengthening national connectivity and logistics chains.
The series of activities closed with a group photo session, customer feedback , and a friendly gathering as a momentum to strengthen the partnership between the management of PT Pelindo Jasa Maritim, customers, and all stakeholders.
(ISL News Editorial Team/Corcom PJM).
