BANTEN (ISL News) – Commemorating National Customer Day 2026, Pelindo Regional 2 Banten remains committed to providing excellent service to service users at Ciwandan Port. This commitment is reflected in port services that are fast, adaptive, and responsive to service user needs.
This excellent service is realized through the implementation of a Service Level Agreement (SLA) and Service Level Guarantee (SLG) as standards for providing services to service users. Through these standards, every service process, from ship docking and loading and unloading to administrative services, has measurable time targets and service standards. Support from operational facilities and integrated coordination contribute to efficient, safe, and timely service processes.
Plt.General Manager of Pelindo Regional 2 Banten, Achmad Yoga Suryadarma, stated that implementing SLAs and SLGs is crucial for maintaining service quality at Ciwandan Port. He believes measurable service standards help Pelindo Banten ensure process certainty for service users.
"We strive to provide services with clear standards and benefits that our users can feel. Through the Service Level Agreement (SLA) and Service Level Guarantee (SLG), each service process has measurable targets so that service users' needs can be handled appropriately and in accordance with established standards," said Achmad Yoga Suryadarma.
In addition to establishing service standards, Pelindo Regional 2 Banten also provides a platform for customers to provide feedback through Voice of Customer (VoC). This feedback is part of Pelindo Banten's efforts to better understand the needs and experiences of service users, allowing services to be continuously tailored to on-the-ground needs.
Achmad Yoga added that service quality is not only measured by the speed of the process, but also by the company's ability to listen to customers and maintain safety in every operational activity.
"We want customers to not only receive good service, but also to feel heard and have a positive service experience. At the same time, Occupational Health and Safety (OSH) remains a priority in all operational activities, for both workers and service users," he said.
In carrying out operational activities at Ciwandan Port, Occupational Safety and Health (K3) aspects are an integral part of service. K3 implementation is carried out to support safe port activities for both workers and service users.
Through a spirit of wholehearted service, Pelindo Regional 2 Banten continues to maintain service quality while building strong relationships with its customers. For Pelindo Banten, National Customer Day is a momentum to continue providing services that not only meet standards but also provide a positive experience for customers.
(ISL News Editorial Team/Pelindo Regional 2 Banten Public Relations).
