PALEMBANG (ISL News) – Pelindo Regional 2 Palembang conducted the 2026 Customer Satisfaction Survey for Captains, conducted directly on board vessels anchored in its operational area. This activity is part of the company's ongoing efforts to evaluate and improve the quality of port services provided to captains as service users.
The survey was conducted by visiting anchored vessels directly to gather feedback from captains regarding their experiences using pilotage, towing, and berthing and anchoring services. This approach was chosen to more accurately reflect actual conditions and experiences in the field, while also providing material for evaluation and continuous improvement to ensure safe, fast, and standard-compliant port services.
The survey involved teams from Pelindo Regional 2 Palembang, PT Pelindo Jasa Maritim, PT Jasa Armada Indonesia Tbk, and a survey consultant, who went directly to the field to interact with the captains. The survey results will be processed and analyzed as part of the company's service performance indicators and will also serve as a reference in developing future port service improvement programs.
General Manager of Pelindo Regional 2 Palembang, Darmawi, said that the survey conducted directly on board the ship reflected the company's commitment to listening directly to service users.
"The captains are the service users who most experience the quality of our port services in the field, so their input is invaluable as a basis for improving the services we provide. This is a concrete manifestation of Pelindo's commitment to continuously being present and listening, rather than simply waiting for complaints," said Darmawi.
Through this survey, Pelindo Regional 2 Palembang affirms its commitment to continue providing the best service to all port service users, in line with the spirit of #ServingWithAllHearts.
(ISL News Editorial Team/Pelindo Regional 2 Palembang Public Relations).
