BANTEN (ISL News) - PT Pelabuhan Indonesia (Persero) Regional 2 Banten continues to strengthen communication and collaboration with service users as part of its efforts to improve the quality of port services. This commitment was demonstrated through a Coffee Morning event with Shipping Agents in the Eastern Banten Waters area held at Ciwandan Port on Tuesday (September 22, 2026).
Carrying the spirit of "Building Connections, Maintaining Trust", the activity became a space for open communication between Pelindo Regional 2 Banten and shipping agents to listen to the needs, input, and experiences of service users in utilizing port services.
General Manager of Pelindo Regional 2 Banten Achmad Yoga Suryadarma said that open communication with service users is an important part of maintaining service quality while building sustainable cooperative relationships.
"For us, service users are important partners in developing port services. Through forums like this, we want to hear directly from customers about their input and needs, so we can evaluate them and provide increasingly effective, responsive, and user-focused services," said Yoga.
In a relaxed and interactive atmosphere, the participants discussed various aspects of port services, including operational needs and the experiences of service users while carrying out ship service activities in the Pelindo Regional 2 Banten work area.
According to Yoga, engagement with customers is not only done through formal forums, but can also be built through more open communication spaces so that various needs and obstacles in the field can be discussed together.
"What we want to continue building is trust. Therefore, we must maintain constant communication with our customers. Their feedback is crucial for us to continuously improve and enhance the quality of our service," he added.
The Coffee Morning activity is also part of Pelindo Regional 2 Banten's efforts to strengthen synergy with stakeholders and business partners in the Banten region, especially shipping agents who have an important role in supporting the smooth running of ship services and logistics activities through the port.
Through ongoing engagement, Pelindo Regional 2 Banten is committed to continuously providing services that provide added value for service users while supporting the smooth flow of logistics and maritime connectivity in the Banten region.
"We hope that the already strong relationships we have established will grow even stronger. Together with our partners and stakeholders, we aim to continue growing in collaboration and, together with our customers, provide ever-improving services with a spirit of wholehearted service," Yoga concluded.
(ISL News Editorial Team/Pelindo Regional 2 Banten Public Relations).
