SURABAYA INDONESIA (ISL News, 6/4/2026) – PT Terminal Petikemas Surabaya (TPS), a subsidiary of PT Pelindo Terminal Petikemas, is continuously making various efforts to ensure and strengthen the culture of wholehearted service by continuing to prioritize the implementation of the Clean Pelindo commitment based on the provisions of the Anti-Bribery Management System (SMAP) in all service lines, including receiving delivery services to truck drivers.
This SMAP socialization activity was held on Thursday (2/4/2026) at the TPS Export Parking Area and was attended by truck drivers who work in the company's operational environment.
In line with the TPS tagline “Reliable Terminal with Service Excellence” and the Danantara spirit of “Serving Wholeheartedly”, TPS ensures that smooth operational activities at the terminal can be directly felt by truck drivers. In this socialization, TPS conveyed various potential operational obstacles that may occur in the field as well as official communication channels (Customer Service telephone number at 031 320 2020 and or email to CS@tps.co.id ) that can be used to obtain information and solutions quickly and openly.
Through this assurance, TPS confirms that the smooth flow of goods in the terminal is supported by reliable service and clear communication, not due to deviant practices. If participants find indications that operational constraints are caused by requests for rewards, extortion, or other forms of gratification, TPS provides an official complaint channel so that each report can be followed up safely, confidentially, and responsibly. TPS provides a violation complaint channel that can be accessed by the public if they find any suspected extortion through Pelindo Whistleblowing via +62811 933 2345 / +62 811 9511 665 or email to pelindobersih@whistleblowing.link .
According to TPS Corporate Secretary, Erika A. Palupi, TPS wants to ensure that truck drivers feel safe and comfortable while operating at the terminal.
"We want truck drivers to know that if they encounter any issues in the field, there are official channels of communication available. Smooth service at the TPS is not due to fees or rewards, but rather to the system we consistently implement in accordance with the Clean Pelindo Commitment and SMAP," he explained.
Through this socialization activity, TPS affirms its commitment to strengthening the culture of Wholehearted Service as reflected in the tagline "Reliable Terminal with Service Excellence", while simultaneously implementing the Clean Pelindo Commitment through consistent implementation of SMAP. This activity is part of TPS's ongoing efforts to ensure that all stakeholders, including truck drivers, understand their rights, obligations, and available communication channels to create smooth, fair terminal services that are free from bribery and extortion practices.
As a form of support for occupational safety, TPS also distributed safety equipment, including helmets and vests, to truck drivers. This aligns with the company's efforts to foster a safe, orderly, and disciplined work culture in the port area.
Through this activity, TPS hopes to further instill the values of integrity, transparency, and accountability across all operational lines. Strengthening synergies between the company and its partners is expected to support the creation of sustainable, competitive, and well-governed logistics services.
(ISL News Editorial Team/Corcom TPS Surabaya).
