JAKARTA INDONESIA (ISL News) - PT Pelabuhan Indonesia (Persero) or Pelindo successfully served 1,405,756 passengers during the Christmas and New Year (Nataru) period 2024/2025 through all passenger terminals managed by the company. This number was recorded in the period from December 10, 2024 to January 2, 2025 (D-15 to D+7). In addition to passengers, 95,547 vehicles were successfully served.
"We continue to strive to provide the best service for the community, especially during important moments such as Christmas and New Year. Increasing terminal capacity, digitizing services, and collaborating with various parties are carried out to ensure the comfort and safety of port service users," said Group Head Corporate Secretary, Ardhy Wahyu Basuki, explaining the key to smooth services during this period.
Several ports were recorded as the busiest during this period. For passenger flow, Tanjung Pinang port was the busiest port with 178,862 people, followed by Tanjung Balai Karimun (104,267 people), Tanjung Perak (96,508 people), Ambon (82,203 people), and Makassar (67,794 people). Meanwhile, for vehicles, Tanjung Perak was the port with the highest flow, recording 27,712 units, followed by Lembar (17,115 units), Tanjung Wangi (8,715 units), Trisakti (6,924 units), and Gunung Sitoli (4,865 units).
Passenger from Batam to Tanjung Pinang, Anthony Suharto, expressed his satisfaction with Pelindo's services. "The service at this port is comfortable and there is no queue when entering the passenger terminal. The waiting room is also nice, cool, clean and the chairs are comfortable," said Anthony.
This positive experience was also felt directly by port service users. Kusnan and his wife Ida Lestari from Ambarawa, who were heading to West Kalimantan, gave high appreciation to Pelindo's services. Ida, a person with disabilities, felt comfortable with the facilities available. "The service is comfortable, the handling is good. Facilities such as the waiting room and bathroom are very clean and adequate. We personally feel that there are no problems at all, everything is good here," said Kusnan and Ida.
Febriandi Akbar, a resident of Ketapang, has been using the sea route since his college days in 2018. “I have taken the sea route dozens of times, and I have always been satisfied. The facilities are complete, there is a prayer room, clean toilets, lots of waiting room chairs, and a cool room. My belongings are also safe because there is CCTV. I feel comfortable and calm here. If I go home later, I will definitely choose the sea route again,” he explained confidently.
Pelindo, in accordance with the direction of the Ministry of SOEs, will continue to strive to improve the quality of service for passenger comfort and efficiency of vehicle flow in the future.
(ISL News Editorial Team/Corcom Pelindo Pusat/email: islnewstv@gmail.com).
